Terms of Service
Effective November 14, 2025. These terms govern use of PrintAlliance services for all USA and UK clients.
1. Services
We provide printer setup, maintenance, troubleshooting, and emergency support per executed statements of work or subscriptions.
2. Service levels
SLAs apply only when fees are current and required site access is provided. Credits are limited to the monthly service fee.
3. Acceptable use
Clients must maintain secure environments, provide accurate issue details, and ensure printers comply with all applicable laws.
4. Liability & indemnity
PrintAlliance liability is capped at fees paid in the preceding three months. We are not liable for consequential damages.
5. Governing law
US engagements follow Delaware law; UK engagements follow English law. Disputes will be handled via binding arbitration.