Refund Policy
PrintAlliance is committed to transparent, results-driven service. This refund policy explains when you can request a reimbursement and the steps required to process it quickly.
Satisfaction promise
If we are unable to resolve the issue outlined in your ticket, you are not charged. Completed sessions are also covered by a 30-day satisfaction period. If the resolution does not meet expectations, you will get full refund in 7 days.
Eligibility & timeline
- Requests must be submitted within 30 days of the original service date.
- Refunds are issued to the original payment method within seven business days of approval.
- Subscription or managed-service retainers are refunded on a pro-rated basis.
How to request a refund
- Email Support@printalliance.net or call +1-325-219-5205 with your ticket number or invoice ID.
- Describe the original issue, the steps already taken, and why the solution was unsatisfactory.
- Our billing team will acknowledge the request within one business day and confirm next steps.
You may be asked to provide remote access logs, screenshots, or additional diagnostics so we can verify the outcome.
Exclusions
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- Connectivity failures caused by client networks, ISP outages, or security appliances outside our control.
- Unsupported printer models or systems that deviate from manufacturer specifications.
Need help?
Reach our billing desk at Support@printalliance.net or call +1-325-219-5205. We respond 24/7 and make every effort to resolve refund reviews within three business days.